LEARNING OUTCOMES:

• Introduction to CEPCC and the establishment of a Client-Agent relationship
• Act in the best interest of the client, maintain confidentiality, and avoid conflicts of interests
• Disclosures upfront for any potential or actual conflict of interests
• Exclusion cases, like the disallowing salespersons to be Attorney, or cannot represent the other party if they are a party to the transactions
• Confirm the identity of client and confirm the owner of the property details
• Extra care and avoid undue pressure on vulnerable clients
• Prohibition from offering gifts and cash voucher
• Salespersons should use prescribed estate agency agreements and ensure clients understand and agree to the terms, including commission and exclusivity clauses