LEARNING OUTCOMES:

• Understand the psychology of property leads and how clients make decisions
• Build trust and rapport effectively through customer-centric and value-driven conversations
• Identify clients' real motivations, concerns, and goals using structured questioning techniques
• Apply the C.A.R.E and M.O.V.E frameworks to engage, qualify, and guide leads professionally
• Convert more enquiries into appointments and business opportunities through effective WhatsApp and lead communication strategies